mm398 FAQ
mm398 FAQ — Full answers to your questions
From deposits and withdrawals to football betting, security, and 2D/3D lottery — clear answers to the questions players ask most.
This page groups and answers the questions players commonly have when using the mm398 platform. It covers deposit and withdrawal FAQs, football betting guides, account security tips, and information on 2D/3D lottery and Shan Koe Mee. For anything you cannot find here, you can reach our support team 24/7 via Live Chat. We are always ready to help in Burmese, any time.
Withdrawals
Yes. At mm398, withdrawals must be made to a KBZPay, Wave Money, AYA Pay, CB Pay, or bank account that matches the name on your account. Withdrawals to third-party wallets are not allowed. This is to protect your funds and to prevent money laundering.
mm398's withdrawal service runs 24/7, so nights and public holidays make no difference. Withdrawals are processed at a rate where you will generally see your money arrive within 1 hour. You can submit a request at any time in Myanmar Standard Time (MMT).
Delays can happen if account verification is not yet complete or if the wagering requirement tied to your withdrawal amount has not been met. Contact the support team via Live Chat on the website — if you have your request ID ready, they can check the status for you right away.
You can withdraw, but only after the wagering requirement is met. For example — if you deposit 20,000 Ks you receive a 20,000 Ks bonus, giving you a balance of 40,000 Ks. If that 20,000 Ks bonus carries a 20x wagering requirement, you must wager 20,000 × 20 = 400,000 Ks before you can withdraw any winnings from the bonus.
At mm398, the minimum withdrawal amount is 10,000 Ks. Requests below this amount cannot be made. The maximum withdrawal amount depends on your account tier and VIP level — contact the support team for details. The minimum deposit is 3,000 Ks and this applies equally to all payment methods.
Deposit FAQs
You can deposit via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer — all with a minimum of 3,000 Ks. This minimum applies to every payment method, so there is no difference whichever one you choose.
Deposits are normally credited instantly. Common reasons for delays include entering the wrong transfer reference code, a temporary bank or e-wallet system outage, or slow banking processing. Take a screenshot of your transfer and submit it via Live Chat — the support team will look into it for you.
mm398 does not charge any deposit fees. However, your bank or e-wallet may charge a transfer fee under their own service terms, so check in advance. This is outside mm398's control, so please be aware.
When depositing via Wave Money, you must correctly enter the destination account number and reference code provided by mm398. An incorrect code may delay crediting. Once you have sent the funds, save the transaction screenshot immediately — it will help if anything needs to be checked.
At mm398 you can deposit and withdraw using KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer — five methods in total. All methods require a completed account verification, and the minimum amount of 3,000 Ks is the same across all of them.
Football Betting FAQs
After a match ends, bets are settled based on the official match result. If a match is abandoned before completion, it will either be voided or settled based on the result at the time play stopped, depending on the rules. If you are unsure, ask via Live Chat.
An accumulator (Acca) is a single bet combining two or more matches. Every selection must win for you to get a return, and the odds multiply together, so the potential payout grows — but so does the risk. Choose carefully.
Placing a bet before a match uses pre-match odds. Live betting lets you bet while the match is in progress using real-time odds, so you can make decisions based on how the game is unfolding. Odds change constantly during the match, so you need to act quickly.
A handicap gives a virtual goal advantage to the weaker team. For example — if Team A is at -1.5 handicap, Team A must win by 2 or more goals for your bet to win. If they win by only 1 goal, the bet loses. Make sure you understand the handicap before placing your bet.
Security and Personal Information
An OTP code is a temporary one-time password that protects your account. Never share it with anyone — including mm398 support staff. Anyone asking for your OTP could be a scammer. Only you should sign in to your own account.
Change your password immediately and notify the support team via Live Chat. Acting as quickly as possible protects your account. mm398's security team can review your login history and, if necessary, temporarily lock your account.
Two-step verification (2FA) adds an OTP on top of your password, protecting your account with two layers of security. You can enable it in your mm398 account settings. Once enabled, an OTP will be required every time you sign in, which significantly improves security. It is easy to set up, and all players are encouraged to turn it on.
mm398 encrypts every data transfer with SSL encryption technology. Your payment details and personal information are never sold to third parties. You can read the full policy on the Privacy Policy page.
Shan Koe Mee and 2D / 3D
Shan Koe Mee is a traditional Myanmar card game played with 3 cards. The total of the 3 cards in hand is taken modulo 10 — if the last digit is 9, that is the highest hand. You can play this game with a real dealer at mm398 Live Casino, and players enjoy it because they can watch and play at the same time.
2D results are based on the Myanmar Shan lottery result. Since the number drawn cannot be known in advance, play responsibly by understanding market patterns rather than betting randomly. mm398 does not recommend or push any particular number — the decision is entirely yours.
Yes, the mm398 platform fully supports mobile browsers, so you can open a browser on any Android or iOS phone and play without downloading any app. The layout adjusts responsively to your screen size, so you get a smooth experience on your phone.
You can check 3D lottery results on the mm398 3D Lottery page. Past results are recorded and can also be viewed in your account history. If your number is correct, the winnings are credited to your account automatically — no manual claim needed. If you think something is wrong, contact support.
We are here to help
If you still have questions not answered on this page, our 24/7 support team is ready to assist you further in Burmese. Contact us via Live Chat on the website or send an email — we will get back to you as quickly as possible.
Live Chat — via the website